We value your privacy. This policy explains how we handle your information and protect your data in line with South African regulations. Read below to understand our approach to personal data security and your rights.

Information We Collect

We collect information to deliver our services and improve your experience. The details below outline what we collect and why.

• Contact details, such as your name, email address, and phone number, provided when you reach out or register.
• Technical data like your IP address, browser type, device identifiers, and log files, collected when you use our website.
• Usage information, including how you interact with our site, features used, and preferences indicated during your visit.
• Any messages, queries, or feedback you submit through forms or support channels on our site.

How We Use Data

We use your information to provide, maintain, and improve our services. Below are the key ways your data is applied.

• To communicate with you, respond to your inquiries, and provide customer support where needed.
• To personalise your experience and present relevant content based on your preferences and activity.
• To analyse website performance, troubleshoot issues, and enhance site functionality for all users.
• To comply with legal requirements and enforce our policies, ensuring safe and responsible site use.

Legal Basis for Processing

We process your information according to South African law and only for legitimate business reasons as outlined here.

Processing is based on your consent, contract performance, legal obligations, or our legitimate interests in providing and improving services. We do not use your data for automated decision-making or profiling that impacts you legally.

Sharing Information

Your information is treated confidentially. We share data only under specific circumstances explained below.

• With trusted third-party service providers who assist with website hosting, analytics, or communications, strictly under confidentiality agreements.
• When required by law, regulation, or legal process to protect rights, property, or safety.
• In case of a business transfer, such as a merger or acquisition, your information may be transferred as part of that process, always under appropriate safeguards.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data against loss, misuse, and unauthorised access. While no system is completely secure, we actively monitor and update our processes to reduce risks and keep your personal information safe.

Your Rights

You have clear rights regarding your data under South African law. Learn more about your options below.

• You may request access to the personal information we hold about you at any time.
• You can ask us to correct or update your details if they are inaccurate or incomplete.
• You have the right to withdraw consent for processing where consent is the basis for use.
• You may request deletion of your data, subject to legal and contractual obligations requiring retention.

Cookies and Tracking

Our site uses cookies to remember your preferences, analyse site traffic, and enhance your browsing experience. You can manage or disable cookies in your browser settings, but some features may be affected.

Cookie Policy Cookie Policy

Contact Us

Questions or concerns about your privacy? Reach out using the contact details below. We are committed to addressing your requests.

Changes to This Policy

We update this privacy policy from time to time to reflect changes in our practices or legal requirements. Please check back regularly for updates.